Service & Support
Here for you
Glenfield Energy Solutions Ltd offer a fully bespoke service and support package tailored to suit both the needs of the site, the client and end users’ budgets.
Overview of services
Multi system support
Planned preventative maintenance
24/365 help desk facility – business-critical emergency calls within 4 hours
Remote Bureau Support Centre
BEMS critical alarm monitoring
Technical support and training
Enhanced System Lifecycle
Through regular onsite conditioned based maintenance programs, plant and equipment failure and system downtime will be kept to a minimum whilst promoting the long-term lifecycle of the Building Energy Management System (BEMS) and associated Heating Ventilation and Air-Conditioning (HVAC) plant.
Remote Bureau Support & Critical Alarm Handling
Through our secure remote access portal direct to the sites BEMS controller or your Front End Operators Terminal we shall carry out diagnostic checks, adjust parameters to ascertain the cause of failure and ensure that the performance of your HVAC system are kept operational to its maximum efficiency and the environmental comfort conditions are maintained.
The BEMS typically forms the main integral part of the operation of your site’s environment, when maintained correctly will not only enhance the comfort levels and working conditions by delivering the desired temperatures but has also proven to increase levels of productivity throughout all seasonal conditions.
Through strategy analysis and control loop verification, we ensure that the performance of your HVAC systems are operating to its maximum efficiency and the environmental comfort conditions are always maintained.
Our Technical Support Engineers are always on hand throughout our normal operating hours to aid and advise on any Building Energy Management System related issues to offer a solution our support customer queries.
Following each site attendance, our BEMS controls technicians shall obtain a copy of your current system backup. This shall be securely stored upon our dedicated server in the event of total system failure restore.